Common Questions
Non-fault accident repair FAQs.
Quick answers for drivers in Paisley, Glasgow and Renfrewshire
who have been involved in an accident that was not their fault.
Do I have to use my insurer's approved repairer?
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In most cases you can choose who repairs your vehicle. Speak to us before accepting a repair booking elsewhere and we can explain your options.
Will I need to pay my insurance excess?
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For an accepted non-fault claim, repair costs are normally recovered from the at-fault party's insurer, which can mean no excess payment from you.
Can I get a replacement vehicle?
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Replacement vehicle availability depends on the circumstances of the accident, liability and eligibility. We can discuss this when you contact us.
What photos should I send?
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Send wide photographs of the full vehicle, close-ups of the damage, the registration plate, the accident location and any relevant road markings or signs.
Can I continue my claim online?
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Yes. Once PCR creates your claim, the secure customer journey can be used to complete details, upload evidence and continue the claim process.