Not your fault? Don't let your insurer choose for you.
If you have been hit by another driver, Paisley Crash Repair can help manage the repair process, explain your options and get your vehicle repaired properly.
We can explain what is involved, what information you need and whether a non-fault repair route may be suitable.
Start your claim online
Had a non-fault accident? Tell us what happened.
You can start your non-fault claim online now. We'll ask for your details, vehicle information, accident circumstances, the other driver's details and any photos or evidence you have.
You can save your progress and return to the claim if you need time to gather more information or photographs.
Know Your Rights
Your vehicle. Your repair choice.
Many drivers do not realise they can usually choose where their vehicle is repaired after an accident. You do not automatically have to use an insurer's chosen repair network.
You Choose Repairer
You are not automatically restricted to an insurer network repairer.
Claim Guidance
Clear advice about the repair route and the information likely to be needed.
Bodyshop Repairs
Professional paint, panel and accident repair work through the bodyshop.
Photo Estimates
Send clear damage photographs so the team can advise on the next step.
Simple Process
How non-fault repair help works.
One conversation gives you clear advice. From there, we can help organise the right repair route and keep the process straightforward.
Call Us First
Tell us what happened, where the damage is and whether the other driver has accepted responsibility.
We Check Details
We review the accident information, vehicle damage and repair requirements before advising on the next step.
Repair Starts
Once the claim and repair are authorised, your vehicle enters the bodyshop repair workflow.
Back On The Road
After final checks, paint inspection and quality control, the vehicle is ready for handover.
Accident Advice
What to do after a non-fault accident.
Stay safe, gather clear evidence and avoid being rushed into a repair route before you understand your options.
Stay Safe First
Move to a safe place if possible, switch on hazard lights and contact emergency services if anyone is injured.
Take Clear Photos
Photograph the damage, road position, registration plates, location, road signs and other visible evidence.
Collect Driver Details
Get the other driver's name, phone number, registration number, insurer details and witness information where possible.
Speak To Us Before You Decide
Before agreeing to an insurer-preferred repairer, contact PCR and we can explain the available repair options.
Help us advise you faster.
Common Questions
Non-fault accident repair FAQs.
Quick answers for drivers in Paisley, Glasgow and Renfrewshire who have been involved in an accident that was not their fault.
Do I have to use my insurer's approved repairer? +
In most cases you can choose who repairs your vehicle. Speak to us before accepting a repair booking elsewhere and we can explain your options.
Will I need to pay my insurance excess? +
For an accepted non-fault claim, repair costs are normally recovered from the at-fault party's insurer, which can mean no excess payment from you.
Can I get a replacement vehicle? +
Replacement vehicle availability depends on the circumstances of the accident, liability and eligibility. We can discuss this when you contact us.
What photos should I send? +
Send wide photographs of the full vehicle, close-ups of the damage, the registration plate, the accident location and any relevant road markings or signs.
Can I continue my claim online? +
Yes. Once PCR creates your claim, the secure customer journey can be used to complete details, upload evidence and continue the claim process.
Need Help Now?
Had an accident that wasn't your fault?
Speak to Paisley Crash Repair before agreeing to repairs elsewhere. We can explain your options and help get your vehicle repaired properly.
